Policy

 

Guarantee

We promise to make all of our doors and gates are made  with the high quality  hand selected products. All of our items are hand made and hand painted. Please note that due to variations in all lumber, all gates are unique Exact same design just different wood grain patterns and knots. Also, Please be aware that although these gates are made well with thick/durable lumber, they are still wooden. Urban Barricade  is not responsible for any damage or injuries that may occur due to excessive use or misuse. By purchasing, you are agreeing to these terms.

Cancellation Policy 

Due to fast turn over once an order is placed there is a  48 hour window in business days  to cancel a custom item.

Return & Refund Policy 

If you are not happy with your purchase, we will accept a return of a unused product within 48 hours of delivery excluding custom items.  Once we receive the returned item Urban Barricade will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Please allow up to  1-2 weeks for your return to be processed.

Discounted items  and custom items are not eligible for a return.

Urban Barricade will not issue refunds for products purchased through other entities, such as distributors or retail partners.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. All goods will be inspected on return. 

We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.